Messaging: every guest message. One inbox.

Email via IMAP or Microsoft 365 plus WhatsApp – up to 2 mail and 2 WhatsApp accounts per active property. All channels flow into the same unified inbox, so your team (or the AI concierge) sees and answers every guest message in one place.

They arrive in Messaging too: as soon as the Communication tier is active in the Channel Manager, guest messages from Booking.com, Airbnb and Expedia land in the same inbox as threads – and the AI concierge answers those as well. That truly unifies all guest channels in one inbox.

Yes. If at least one property in the account has Channel Manager Communication active, Messaging is already visible – but only with the OTA messages. Email, WhatsApp and the AI concierge come with the activated Messaging module.

The base costs a flat €25 per month – regardless of room count. With AI Concierge, Messaging costs €50 per month and active property – not on top of the base, but as its own tier that already includes the base and the AI usage (tokens). Example: with 3 active properties, the AI Concierge costs €150 per month. Simple, predictable billing with no hidden extras – and like every LeoFlex module, free to test for 30 days, with no setup fees and no contract lock-in.

Because more properties mean more conversations: every active property brings its own guest inquiries, bookings and upselling opportunities. The €50 per property covers the complete AI usage – no token quotas, no usage-based surcharges. Compared to solutions that are not as deeply integrated with apaleo and can neither book nor sell, that is a very fair, transparent price.

Yes – that is what sets it apart from pure reply tools: the AI concierge answers guest inquiries fully automatically, creates new room bookings directly in apaleo, books extra services onto existing reservations and provides reservation-related information – with full apaleo integration, around the clock.

A classic hotel chatbot works with predefined rules and canned responses, and usually only lives as a website widget. The AI concierge works in your real guest channels instead – email, WhatsApp and OTA messages –, understands free-form inquiries and performs real actions in apaleo: it does not just reply, it books rooms and sells extras.

Yes. The AI concierge sells extra services right in the conversation – from breakfast to late check-out to other offers of your property – and books them onto the reservation in apaleo. Upselling happens automatically, right where your guests are already writing.

Yes. Every conversation stays fully visible in the unified inbox – including the AI concierge's replies and the actions it performed. Your team can read along and reply themselves at any time; nothing happens out of sight.

Yes – the AI works on all connected channels around the clock, including nights and weekends when the front desk is not staffed. That is exactly when many inquiries come in that would otherwise sit unanswered until the next day.

Yes – like every LeoFlex module: monthly billing, no contract lock-in, no setup fees, cancellation directly in the dashboard. And you test free for 30 days first.